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This page is where all the account specific information will go. This way it's in a central location, updateable with an easy to use backend form by supervisors or QA. This will ensure that things aren't duplicated with two different opposing rules. This ensures that all rules are here and reviewable by all employees to reduce confusion. Also having this here will make transcribers more efficient and less likely to have to take time to find out which way a rule actually goes and it can't be misconstrued by anyone. it'll be searchable of course and will allow ease with finding of any rules needed using a simple keyword search.